Thank you for shopping at Draven Sport! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return and refund policy below.
1. Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, items must be in their original condition and packaging, with all tags and accessories included.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Used gym equipment
- Customized or personalized products
- Sale items or clearance items
- Gift cards
3. How to Initiate a Return
To initiate a return, please contact us at [email protected]. Include your order number and the reason for the return. We will provide you with instructions on how to return your item.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once we receive and inspect your returned item, we will process your refund. If approved, your refund will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to reflect in your account.
6. Exchanges
If you would like to exchange an item for a different size or model, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. We will assist you with a replacement or refund, depending on the situation.
8. Customer Service
If you have any questions or need further assistance regarding returns and refunds, please do not hesitate to reach out to us at [email protected].